Request account deletion with clear expectations.
Use this form if you want the Transa team to review and process your account deletion request. We will verify ownership, check for unresolved activity, and handle the request in line with our retention and compliance obligations.
What to expect
Review timeline
Deletion requests are typically reviewed within 7 to 14 business days, depending on verification and any open activity on the account.
Verification first
We may contact you to confirm ownership of the account before processing the request.
Permanent action
Account deletion cannot be undone, and some information may need to be retained where required by law.
Before you submit
Resolve any pending transfers or unsettled activity first.
Withdraw or convert balances you still need access to.
Reach out to support if you need help before deleting the account.
Submit your request
Enter the email address linked to your account and add context if there is anything the support team should know.
Need help first? Contact contact@transa.io before you submit.